Terms of service

Last Updated: 1 June , 2026

Welcome to TWEL2THREE. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General

TWEL2THREE reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities of any products.

  • Discontinue products at any time.

  • Refuse or cancel orders suspected of fraud, unauthorized activity, or resale abuse.

We strive to display product colors and details as accurately as possible. However, actual colors may vary depending on your device and display settings.

3. Pricing

All prices are listed in the applicable currency shown at checkout.

TWEL2THREE reserves the right to modify prices without prior notice.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund.

4. Orders

Once an order has been placed, it cannot be modified or cancelled after processing has begun.

Customers are responsible for ensuring that all billing, shipping, and contact information provided is accurate.

TWEL2THREE is not responsible for delays, losses, or failed deliveries resulting from incorrect information supplied by the customer.

5. Shipping

Estimated delivery times are provided for convenience only and are not guaranteed.

TWEL2THREE is not responsible for:

  • Courier delays

  • Customs delays

  • Lost packages marked as delivered by the carrier

  • Delays caused by weather, strikes, natural disasters, or circumstances beyond our control

Customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their local authorities.

6. Returns & Refunds

All returns, exchanges, and refunds are governed by our Return & Refund Policy.

For claims involving damaged, defective, missing, incorrect, or tampered items, customers must provide a clear, continuous, and unedited unboxing video showing the sealed package and the complete opening process.

Claims submitted without valid video evidence may be denied at TWEL2THREE's sole discretion.

7. Intellectual Property

All content available on the TWEL2THREE website, including but not limited to our logo, branding, graphics, photographs, videos, website design, product descriptions, and other creative content, is the property of TWEL2THREE and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or exploit any website content without prior written permission from TWEL2THREE.

The purchase of a product from TWEL2THREE does not grant any ownership rights to our trademarks, logos, branding elements, photographs, or other intellectual property.

Customers are free to resell products they have lawfully purchased from TWEL2THREE; however, they may not represent themselves as TWEL2THREE, claim affiliation with the brand without authorization, or use TWEL2THREE's intellectual property in a misleading manner.

8. Limited Edition, Vintage & Custom Pieces

Certain products sold by TWEL2THREE may be:

  • Vintage or thrifted garments

  • Reworked or reconstructed pieces

  • Handmade products

  • Custom-made items

  • Limited-edition releases

Due to the nature of these products, slight variations, fading, distressing, wear marks, stitching differences, or unique characteristics may exist and are considered part of the product's individuality rather than defects.

9. User Conduct

By using our website, you agree not to:

  • Use the website for unlawful purposes

  • Submit false or misleading information

  • Attempt to interfere with website security or functionality

  • Use bots, automated systems, or scripts to place orders

  • Engage in fraudulent transactions or chargeback abuse

Violation of these terms may result in cancellation of orders and restriction of future purchases.

10. Limitation of Liability

TWEL2THREE shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Punjab, India.

12. Contact Information

For questions regarding these Terms & Conditions, please contact:

Email: twel2three@gmail.com

Brand: TWEL2THREE

Thank you for supporting TWEL2THREE.